In a world of homogenized, generic, look alike products and services, UPS has risen to the top of the delivery world. When you compare the companies out there doing the same thing, the outward appearance would be a simple color choice. Brown for one, purple and orange/green for another, yellow for another, red and blue yet for another. Even though they are different colors, the overall appearance is the same. The trucks are similar, the planes are similar, the delivery process is similar. So why would one company rise to the top over another when they all perform pretty much the same function in the delivery of goods and merchandise? The only difference would be the customer contact. The extra little time the UPS driver gives to the customer makes the delivery experience more personalized. The time it takes to ask the receptionist how her sick kid is doing. The minute it took to ask the dock foreman how his car ran in the race over the weekend. The discussion with a small business man about his new business and his future needs for shipping to make his business successful. All of these conversations go on every day. The UPS customer has come to rely on and trust their faithful, friendly UPS driver. The customer knows what time of day it is by the driver’s consistent arrival to their business or home. They know they will be greeted with a friendly “hello” or “how yah doin'”, and that this person truly cares about their business, and their lives. The company has even sold these relationships in their commercials. The truth is most drivers are truly special people. The company goes out of it’s way to hire personable people to represent them in the public eye.
With Telematics those days are over. There is no sensor in the system for customer contact. Everything is a function of time. There is no sensor for establishing professional relationships that could lead to future business. Again it’s all about time. There is no sensor to determine whether the driver was shooting the sh–, or discussing future business for both the customer and UPS. Many times one eventually leads to the other. It is the trust built up over time that leads many of UPS’s customers to use them over FedEx. With todays Telematics system there will be no time built in to build that trust or to take that time. To most customers that driver is UPS! The company has dictated that there will be no more!
In their zeal to improve efficiency the company is throwing out the baby with the bathwater. They are doing away with the very thing that has made the company special in an otherwise humdrum world. The drivers will now live in fear that they will be disciplined for any extra time that will show up on Telematics in their delivery day. The first thing to go will be taking time to service the customer. After the center manager has hauled the driver in the office a few times, (like it or not “company” the driver perceives that meeting as discipline), the driver will cease to make that special effort to help the customer. The driver will conform to the company demand of efficient production without customer contact, and the customer will be left with that uncaring, unfriendly feeling they get from the other delivery companies. When the time comes for them to make their decisions about who they want to handle their shipping needs, there will be nothing to differentiate UPS from all the other wannabes.
The disappearance of customer contact will certainly make each driver more efficient on a day to day basis. The question would be, “what will be the overall effect on the company’s goals of volume development”.
It’s just another one of those unintended consequences of Telematics.
The other effect will be the driver’s sense of pride in UPS. Without the opportunity to show they care, and with the constant scrutiny, the tendency will be for the driver to become less caring, and involved, in the success of the company. For many people the world is all about money. The truth is, money doesn’t make the world go around. Many drivers take pride in what they do because they know they are having an effect in people’s lives in even some small way. Telematics will see to it that those days are over.
Another unintended consequence!
More on the Competition and Why this is Important
When Congress returns to work on April 20, they are sure to begin debate on the Employee Free Choice Act.
You can have an impact on how your elected officials vote and it takes less than 90 seconds to tell them where you stand.
Here is what you do:
Open: Roll Call Congress
Step one: Select — email,
Enter subject — EFCA,
Select — Labor
Type — Support the EFCA
Closing — Sincerely
Type — Your name
Step two: Enter your contact info
Step three: Hit — Send Message
It takes longer to read this article than it does to send the message.
Take action. Do It Every Day for a Month!!
UPS has stopped giving safe driving awards. They also are stopping their years of service awards. To the best of my knowledge there will be no Circle of Honor Banquet either. It’s really no surprise. If management gets no raises, the good drivers get no reward. There take that. I guess it will be the end of unreported accidents as well. We now go into “who cares” mode, which is where everyone should have been to start with. Just another example of how the company looks at you as a liability, not an asset. They can spend Millions on Telematics, but they can only trash the real producers for this company.
Roll over in your grave Jim Casey.
A most glaring example of the power imbalance on the job concerns the freedom of speech. Often celebrated as the most cherished right of a free citizen, most Americans are astonished to learn that freedom of speech does not extend to the workplace, or at least not to workers. It is literally true that free speech exists for bosses, but not workers. The First Amendment of the Bill of Rights applies only to the encroachment by government on citizens’ speech. It does not protect workers’ speech, nor does it forbid the “private” denial of freedom of speech. Moreover, in a ruling that further tilted the balance of power (against workers) in the workplace, the Supreme Court held that corporations are “persons” and therefore must be afforded the protection of the Bill of Rights.
So, any legislation (e.g. the National Labor Relations Act) or agency (e.g. the National Labor Relations Board) that seek to restrict a corporate “person’s” freedom of speech, is unacceptable. Employers’ First Amendment rights mean that they are entitled to hold “captive audience meetings” – compulsory sessions in which management lectures employees on the employers’ views of unions. Neither employees nor their unions have the right of response.
It’s almost as if the worksite is not a part of the United States. Workers “voluntarily” relinquish their rights when they enter into an employment relationship. So, workers can be disciplined by management (with no presumption of innocence) and they can be denied freedom of speech by their employer. The First Amendment only protects persons (including transnational corporations designated as persons) against the infringement of their rights by government – but not the infringement of rights of real persons (workers) by the private concentration of power and wealth, known as corporations.
Such limitations on workers’ rights are incompatible with the requirements of a genuine democracy. In comparison to European countries, the legal rights of workers in the US are remarkably limited. For a country that prides itself on individual rights, how can we permit the wholesale denial of those rights for tens of millions of American workers?
Think about it.
One of the roles a steward often plays is the job of Mr. Information. People have all kinds of questions and it’s often up to us to have all kinds of answers. Most people want answers to immediate problems, like how many 8-hour requests does the center allow off each day? Are option days given by seniority or first come, first serve? What do I do about excessive hours? I don’t mind being the Answer Man, it’s kind of fun sometimes.
But sometimes I give people advice on questions they haven’t ask. Especially new hires. New hires are often so engrossed in trying to get the job done that they can’t see the forest for the trees. One area where new hires often need some friendly advice from the old steward is in the area of retirement planning.
Now I’m not a financial advisor and I don’t claim to be. In fact, those are the first words out of my mouth. “I’m not a financial advisor, but…”. The most important part of financial planning is to start as soon as you can. Like now. The company offers a payroll deduction for the Teamster-UPS 401(k). It amazes me that only about half of the full timers take advantage of this easy way to save. It’s simple and painless and 20 years up the road you will kick yourself in the ass if you didn’t bother signing up for it. That’s always the first thing I tell newbies. Then I direct them to the resources they can use to get signed up. Every steward should know how to get a new hire signed up with the 401(k).
The next thing I talk to people about is the pension. I encourage them to go online and read everything they can about pensions and pension legislation. I give them the addresses of a few pension activist websites that allow people to keep abreast of and participate in pension reform. I never say it, but secretly I fear that many of the drivers starting out today will not have a fixed amount pension like we know when they reach retirement age. By fixed amount, I mean things like $2500 at 25 and out. That’s why it’s so important to start saving from day one as a driver.
Some people look at me like I’m crazy because they think they will always have enough money or enough time to save some money for retirement. Those people need a little wake up call. PBS did a story on Frontline that is available online to watch from the comfort of your own computer chair. It’s called “Can You Afford to Retire?” You can watch the whole 60 minute show online and believe me, it’s scarier than any Stephen King novel. They make the case that the reality of the situation is that pensions are disappearing and most of us will outlive our savings.
Every steward should watch this show. People count on us to give them advice and if we aren’t scared shitless by what the future holds financially, then we probably aren’t giving them the right answers. So strap yourself into your computer chair and start the movie.
Believe me, this ain’t no love story.
“Can You Afford to Retire?”
Have you ever been accused of solicitation?
Of course, I’m talking about soliciting grievances. UPS management loves to accuse Stewards of soliciting grievances. They act like it’s a felony offense.
I used to get hauled into the office regularly and the boss would point his finger at me and growl, “I think you’ve been soliciting grievances.” He’d look real pissed off and imply that I had committed a Cardinal Sin.
Soliciting grievances is not a Cardinal Sin. In fact, it’s another Right of Union Stewards that is protected under the National Labor Relations Act. You can solicit grievances all day long. In fact, it’s your duty to encourage workers to grieve about legitimate issues — or file it yourself.
Don’t let management fool you.
Solicitation is not a crime.
People love to talk about agendas. There’s the gay agenda, the conservative right agenda, the liberal agenda and so on. Do you think that UPS has an agenda?
I think UPS has an agenda and I think it comes down from On High and is played out in every center in every building in the country. The UPS agenda these days involves cost cutting. In the past it used to involve service issues, or getting new volume. But today the whole agenda might revolve around reducing operating costs.
The March UPS agenda would have had some old familiar songs in it, but a few surprises too. Check out this list and see how much of it was implemented in your center last month. Now I don’t claim to know exactly what the March agenda was but if I did, I think it’d be something like this.
1. Reduce the overallowed hours by 50%. No more than 15% of the drivers should be dispatched under 8 and that should be reduced to none. No one over 10.5 hours. Anyone going over 10.5 or dispatched under 8 should be reported.
2. No part time overtime. None. Zero. Zilch. No double shifting.
3. No overtime for 22.3 jobs. Reduce customer counter paid hours. No OT.
4. Cut out supervisor use of credit cards.
5. All uniform ordering has to go through one person and one person only.
6. Turn off the lights when you aren’t using them.
7. Grievance pay must be preapproved.
8. Cut back on safety spending.
9. This is the good one……….Catch somebody abusing the lunch hour and fire them. That will scare everybody else into stopping their lunch hour abuse.
These aren’t bad things (until you get to that last one). I’ve always said they need to keep us under 10.5. In fact why not just eliminate all OT for everyone, even the drivers. The part about not being under 8 is a tough one because the time allowances are so screwy. How can you dispatch someone over 8 and keep them under 10.5 if the dispatch is off by 2 hours. That like trying to thread a needle with your eyes closed.
But that last one, that’s the good one. They still think we are hosing them on the lunch hour. With all their spy technology, they still think we are hosing them. That’s just madness.
To continue in my theme of Telematics and unintended consequences, I felt we should look at what the future holds for the new supervisor candidate. All of you drivers know that it is the running, jumping, leaping, throwing, cheating, maniac, of a driver that ultimately gets promoted and becomes your new supervisor. Under Telematics that will be a thing of the past. Unfortunately, (or fortunately), I will not be around to see what kind of person they will promote after years on Telematics. The only guys that will survive the driving rigors will be the steady, consistent type of driver that can do the right thing at every stop, every day. Of course the guy that can do that will not necessarily be the fastest guy in town, so what kind of mentality will he or she have when it comes to management. Managers for years have taught drivers to lie, and cheat, and steal to get the job done the fastest way possible. Now what? Will they be the nerdy, careful, meticulous type of person? Soft spoken, but right to the point. Will they be a perfect physical specimen with exceptional ability to perform any task in a robot like manner, never wavering from the task at hand, spewing the 5 seeing habits in their sleep, or sitting on the pot? Will they be able to drive exactly at the posted speed limit, never wavering, never speeding, better than electronic cruise control? Will they be a social misfit that is able to go without any customer contact, yet sell the company, and fill out lead cards without using any time that would show up on Telematics? Will they have the work ethic of an Amazonian Unick, with no other purpose in life than to do the perfect job 24 hours a day? Probably! It may be the reason we are seeing the company turn to the outside for their new management people. We currently have 2 supervisors that were never drivers. How can the company make ridiculous commands, and expectations without someone that knows nothing about doing the job? Never doing the job allows them to be stupid in their demands and expectations. It is the new UPS under Telematics! Coming to a center near you!
I never thought I’d see the day where UPS has thrown the idea of Over/Under Allowed performance in the trash, but it’s happening with Telematics. Telematics is becoming a story of unintended consequences. With the company’s disdain for it’s employees, and their attitude that the drivers are all ripping off the company for time, they have come up with what they thought was a foolproof system to keeping everyone in line, and doing exactly what they are supposed to be doing. What has really happened is they have taken a driver’s ability to hurry up away. The concept really never came to mind until I received a message the other day from my dispatch supervisor telling me he had dispatched me near an 8 hour day, and that I should, “be in somewhere near 8 hours”. It suddenly dawned on me that with Telematics it would take as long as it took, and that I had no control over time, space, and safety. I began to think about what Telematics doesn’t see. It doesn’t see the bunch of kids riding their bikes in a neighborhood. It doesn’t see the semi blocking the dock you need to get into to make a bulk stop. It doesn’t see the shiny road from an afternoon shower. All it can see is a bunch of numbers, and where you are at any given time. The new response from the driver to management will become
“That’s how long it took!”
There will be no other answer. They will already have any information regarding the delivery. They will know how long you were there, (of course they won’t know why), they will know how fast you were driving, where you were before, where you went after, and how much time elapsed, but they will not know why. They will not know about the customer that is pissed about a mis-delivery, or a missing package. They will not know about the receiving clerk that has disappeared into the bathroom with a comic book while you need a signature for a hundred boxes. They will not know about the driveway you had to walk because the customer always parks in the turnaround. They will not know about the drunk going twenty in a fifty mile an hour zone or the lady on the cell phone blocking the right turn lane talking to her mother about her cheating husband. The fact is all of these things and so many others go on in a driver’s day to day life. Telematics cannot see any of these things. Of course in the “Olden’ Days” a driver could, and usually would, hurry up to make up the time these, and many more issues cost them. No longer! Hurrying up would mean driving faster, (not allowed). Hurrying up would mean running up the sidewalk instead of walking, (not allowed). Hurrying up would mean leaving the bulkhead door open for a few stops, (cardinal sin). Nowadays the driver can never look back. If they lose time, it’s lost forever. Management will see, and discipline, for any infractions that show up on Telematics. There will be no knowledge of why, just that it happened. Therefore there will be only one answer from any driver for anything!
“That’s how long it took!”
Just as ThinkProgress.com was launching its campaign to punish Bill O’Reilly for harassing his opponents with physical, trespassing confrontations, United Parcel Services became the first major sponsor to dump him today.
“Thank you for sending an e-mail expressing concern about UPS advertising during the Bill O’Reilly show on FOX News. We do consider such comments as we review ad placement decisions which involve a variety of news, entertainment and sports programming. At this time, we have no plans to continue advertising during this show.”
Since Rupert Murdoch is losing money on his Fox News empire, you have to wonder how many sponsors he can afford to push away by condoning O’Reilly’s illegality and unstable public presence.
O’Reilly is acting as an agent of Fox News and Murdoch when he sends his producers out to stalk, threaten, and trespass against his perceived opponents. I wonder how long it will be before someone sues O’Reilly and Murdoch, or files a criminal complaint against both of them for this behavior.
Deacon Blues, The Left Coaster