Category Archives: UPS

UPS

Like in the Morning When Everyone is Leaving

Study Shows Danger of Diesel Exhaust



By


Published: March 3, 2012



     Miners exposed to high levels of diesel exhaust have three to five times the risks of lung cancer as workers in occupations where diesel exhaust exposures are less intense, according to a study by government researchers. The study, by researchers from the National Cancer Institute and the National Institute for Occupational Safety and Health, shows the dangers of diesel exhaust not only in workplace settings but also for anyone living in urban areas, the researchers said. The study will be published Monday on the Web site of the Journal of the National Cancer Institute, despite letters sent by a lawyer for a mining consortium warning of legal consequences to publishing the results.

UPS

Chalk One Up for UPS

                Postal Service versus UPS, Customer Service Wins

My wife asked me to drop off a return at the post office last week. As I left the house I took a quick look at the label, hoping it was a United Parcel Service (UPS) return, unlucky me – the vendor had prepaid the return using the post office.

I knew what was ahead, the post office meant waiting until 8:00 (or later depending on the mood of the clerk), a long line with lots of rules; no cell phones, no credit cards, no overweight, over sized boxes, no talking, no chewing gum. And when you finally make it to the front of the line it is likely that you broke at least 2 rules. After your reprimand the government employee will then spend a few extra minutes doing all he/she can to up sell; Stamps? Insurance? confirmation? Signature? Next day? Saturday? Yesterday?

Results of this approach to customer service? Recent reports indicate a $3.3 billion loss in the fourth quarter of 2011 and expectations that the US Postal Service will run out of cash by October. According to some simple math that means there must be over $11 billion in the bank.


I tested the competition with a similar return to the local UPS drop shop. Store hours started at 7:00am, friendly clerks, yes more than one, met with with a smile – just dropping off? No up sell, no rules just plain old great customer experience.


Results? UPS reports a $2 billion fourth quarter profit.


In academia their is a new theory that is all the rage. Lots of brilliant minds sitting in ivory towers scratching their heads to understand the impact of this new concept called customer focus.


Perhaps we should just ask UPS to explain it, their customer focused approach has answered the mail when it comes to stakeholder expectations.

Marc Compeau, Forbes

UPS

Think about it

Think about this………

Romney and his backers outspent Newt in SC by a 2 to 1 margin and lost.
They outspent Newt in Florida 5 to 1 and they won.
 
Today, Indiana became a Right to Work for Less state. Romney supports Right to Work for LESS.
Also today, the UPS stock outlook was upgraded based on the UPS’s good financial health.


So think about this…..Unions grow weaker, UPS is healthy, unemployement is high and there could possibly be a union-hating President in 2013. Would UPS force you out on strike, then lock you out and replace you until the Teamsters just go away in a couple of years.

How long could YOU hold out???